Frequently Asked Questions
Everything you need to know about your TIEM performance gear.
What makes TIEM footwear different from standard cycling shoes?
TIEM shoes are engineered with a unique recessed cleat design and a flexible sole, allowing you to transition seamlessly from the bike to the floor without changing your footwear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Exchanges are free, while returns for a refund may incur a small restocking fee.
Are your shoes compatible with all indoor cycling bikes?
Our cycling shoes are compatible with SPD cleats (two-bolt system), which are the standard for most boutique indoor cycling studios and home bikes like Peloton (with SPD pedals).
How should I clean my TIEM gear?
We recommend hand washing your shoes with a damp cloth and mild detergent. For apparel, machine wash cold with like colors and tumble dry on low to maintain fabric integrity.
Do you offer international shipping?
Yes, we currently ship to select international locations. Shipping rates and delivery times vary by destination and will be calculated during the checkout process.